The global pandemic is still affecting some delivery services across the UK, Europe and the ROW. Most UK orders are being delivered within the timeframe estimates listed below, however, some orders to Europe and beyond are taking up to 5 working days longer than normal. This is unfortunately out of our hands and we’re working with the postal services to mitigate delays where possible, but please bear this in mind when placing an order.
All orders are shipped from our UK warehouse. Our preferred shipping partners are Royal Mail for UK orders and Royal Mail, DPD or FedEx for all EU and International orders, but at periods of high demand we may use additional shipping partners.
- Please allow 1 working day for processing and shipment of your order. Orders placed before 17:00 are usually shipped on the same day during the week (Monday-Friday), excluding bank holidays. Orders placed on a weekend (Saturday & Sunday) will be processed on the next working day.
- You will receive a dispatch notice email as soon as your item has been shipped.
- Typically our parcels are small enough to fit through most standard sized letterboxes and therefore your parcel will usually be posted. If this is not the case, our shipping partners offer various options for your parcel to be delivered to a safe place, neighbour, or a local click and collect store for your convenience.
- UK Standard Shipping is FREE for all orders. Standard shipping typically takes between 1-3 working days for delivery. Tracking and signed for options are available for free, but this service is optional and by request. You MUST specify you would like tracking and/or signed for services when placing your order, as not all orders are dispatched with tracking capability.
- UK Express Shipping costs £6 and should be delivered within 1 working day after dispatch. This service will be fulfilled by Royal Mail Special Delivery - guaranteed by 13:00 the next working day. Express shipping is tracked by default and a signature will usually be required upon delivery.
- EU Standard Shipping costs just £4. Delivery estimate is 3-9 working days after the order is dispatched. Please note that EU standard shipping is not trackable.
- EU Standard Tracked Shipping costs just £6.5. Delivery estimate is 3-9 working days after the order is dispatched. This service provides full tracking and a signature will usually be required upon delivery. EU Standard Tracked Shipping is FREE for all orders over £45.
- Worldwide Standard Shipping costs just £5. Delivery estimate is 5-10 working days after the order is dispatched. Please note that Worldwide standard shipping is not trackable.
- Worldwide Standard Tracked Shipping costs just £7.5. Delivery estimate is 5-10 working days after the order is dispatched. This service provides full tracking and a signature will usually be required upon delivery. Worldwide Standard Tracked Shipping is FREE for all orders over £45.
- There may be customs/duties charges applicable to your order upon receipt of the delivery. Any customs charges/duties incurred are the responsibility of the customer. We ship from the UK; for any orders being placed to a country outside of the UK, import charges may be applied upon import of the goods to your country. These charges vary and are outside of our control. All orders being exported out of the UK will have a customs notice declaration (CN22) which will detail the products purchased along with their retail price. This will inform the customs duties that you will pay when your items are imported to your country.
- If you provide an incorrect address at checkout, please inform our customer service team via Instagram, Twitter or email email@example.com as soon as possible and we will do our best to help.
- If you are placing an order to a shared address such as a work or university we highly recommend you use a Signed for service, since we are not liable for parcels that go missing when delivered to a shared address. Please note, signed for services can be added at no additional cost, simply leave a note in the delivery section at checkout for this service to be added to your delivery at no additional charge.